To Qpave Executive Management
Rarely does one come across a company prepared to go the extra mile, I must say it seems one has been found.
We searched the internet for a paving contractor, found Qpave and requested a quote. Andre, the sales rep was professional and a pleasure to deal with, we accepted the quote and dealt with Natie Smith. What a wonderful man.
Come installation, the team arrived on time and on the date confirmed. The team jumped in and got the job done, one of the team members, Eddie, stood out and we were especially impressed with his customer interaction. I really enjoyed chatting to him.
We were so impressed with the work done that we decided to do the entire driveway in January 2020. Same process followed and same service received.
On completion though there were issues of white spots on the majority of the paving, even after additional sealing the issue was not resolved. The issues were raised with Natie, He immediately addressed the issue.
Without going into too much detail, a decision was made through consultation between Qpave and the manufacturer of the pavers to rip up the entire driveway and pavement and replace it with new pavers, no questions asked, no issues, no hesitation. This is unheard of in today’s times.
I want to thank you and your staff for your excellent service and the constant “can do” approach to satisfying customer needs.
Your service and the consistently pleasant and positive attitude at QPave staff are second to none.
Those qualities make it an absolute pleasure to work with your company and your staff.
I will wholeheartedly and without hesitation recommend Qpave to any company or private individual.
Please relay this to all your staff